Mary Nlamsome Jagri

Accurately processed and validated all account opening forms, maintaining a high level of data accuracy and compliance with banking regulations.

Provided excellent customer support services, resolving client inquiries and facilitating seamless account management to enhance satisfaction.

Generated critical data for report preparation, directly supporting management in informed decision-making and operational strategy.

Efficiently scheduled and archived account opening forms for records keeping, streamlining document management and retrieval processes.

Acknowledged and processed receipt of all account opening packs/forms from branches, ensuring timely and accurate system integration.

Received and meticulously validated batches from branches, detecting and rectifying errors to ensure 100% accuracy in financial records.

Ensured the accuracy of Fixed Deposits booked by branches and hospital transactions, safeguarding financial integrity and compliance.

Validated local payments to maintain high data accuracy across all banking operations, minimizing discrepancies.

Managed the efficient filing of vouchers and labeled them for evacuation, optimizing archival processes and accessibility.

Processed all house and other bank cheques (inward and outward) on a daily basis, ensuring timely and accurate financial transactions.

Inputted payroll data for institutions and individual clients, ensuring precise and punctual salary disbursements.

Executed funds transfers in strict compliance with regulatory requirements, mitigating risks and ensuring legal adherence.

Passed entries for bank transactions using the T24 banking application, maintaining accurate and up-to-date financial records.

Contributed to achieving branch financial targets by ensuring accurate fee collection on customer transactions.

Maintained exemplary service delivery standards at the branch, enhancing customer satisfaction and branch reputation.

Initiated and managed customer contact from application stage through their lifecycle, fostering strong client relationships.

Recorded and updated customer account data across various channels, ensuring accuracy and efficient execution of instructions.

Handled general phone and walk-in inquiries, providing excellent customer service and resolving issues efficiently.

Contributed to branch sales and financial targets through active cross-selling and diligent fee collection.

Successfully sold diverse bank products to customers, directly contributing to revenue generation and product uptake.

Opened numerous new bank accounts for customers, expanding the client base and market penetration.

Conducted effective deposit mobilization, significantly increasing branch liquidity and financial resources.

Assisted customers with inquiries, enhancing satisfaction and supporting overall sales efforts.

Led staff recruitment efforts, from preparing job adverts and shortlisting to conducting interviews, optimizing talent acquisition processes.

Developed and implemented comprehensive job descriptions, clarifying roles and responsibilities for improved organizational efficiency.

Organized logistics for multiple training programs and meetings, enhancing staff development and operational coordination.

Managed systematic filing of employee personal information and documents, ensuring compliance and data accessibility.

Administered staff leave plans and prepared detailed reports, optimizing workforce management and resource allocation.

Received high volumes of phone calls from clients and the public, assisting with inquiries and providing accurate information.

Provided comprehensive information on MASLOC's operations to clients, enhancing transparency and trust.

Assisted the Public Relations Officer during press conferences, ensuring smooth communication and positive media representation.

Handled client complaints end-to-end, delivering excellent customer service and improving client retention rates.

Managed customer complaints end-to-end, ensuring world-class service and efficient resolution for legal matters.

Typed legal documents and appraisals for clients to sign, ensuring accuracy and timely processing of critical paperwork.

Managed the administrative affairs of the CEO, optimizing executive efficiency and workflow.

Assisted clients with inquiries on loan procedures, streamlining the application process and improving client understanding.

Supported the PRO in monitoring media reports on the organization's activities and industry-related issues, aiding reputation management.

Assisted in organizing press soirees and the launch of the Greater Accra Regional Masloc scheme, enhancing public engagement.

Aided the Programme Officer with loan appraisals and field visits, contributing to effective loan portfolio management.

Maintained accurate records of daily purchases, ensuring precise inventory and sales tracking.

Handled sales transactions and resolved customer complaints efficiently, enhancing customer satisfaction.

Accurately deposited cash at the bank after every shift, ensuring secure financial management and reconciliation.